Terms & Conditions

Terms and conditions for the supply of goods through the TerraGemma online store (terragemma.ch). These Terms and Conditions shall apply to all contracts entered into by TerraGemma (“TerraGemma”, “we”, “our”, or “us”). By placing your order with us you are accepting these Terms and Conditions. Where you do not accept these Terms and Conditions in full, you do not have permission to access the contents of this website and should cease using it immediately.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms & Conditions”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions.

Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SITE ACCESS AND CHANGES

Our website changes regularly and access to this site is permitted on a temporary basis. We aim to update our site regularly, and may change the content at any time, including the product details and pricing without notice. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. You are also responsible for ensuring that all persons who access our site through your Internet connection are aware of these terms, and that they comply with them.

CONTRACT

No contract will exist between you and TerraGemma for the sale of any product unless and until TerraGemma has accepted your order with a confirmation email and a full payment is taken from your credit/ debit card or via Paypal. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.

TerraGemma reserves the right not to accept your order in the event that we are unable to obtain authorisation for payment, if shipping restrictions apply to a particular item, if the item ordered is withdrawn, out of stock or if there is an error in pricing or content. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable for any indirect or consequential loss, damage or expenses arising from not accepting your order and we shall have no liability to you, by way of compensation, other than to refund the amount paid for the goods in question.

PAYMENT

By purchasing on this site you confirm that the Paypal account or credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the Paypal account or credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment we will not be liable for any delay or non-delivery. Payment can be made by Paypal or via your credit/debit card linked to your Paypal account. Also by any other methods that may be advertised on our website site.

All credit/debit card transactions on this site are processed using Pay Pal or Stripe, which are secure online payment gateways which encrypt your card details in a secure host environment.

The prices payable for ordered goods are as set out in our website in CHF (Swiss Francs). All prices are inclusive of the Swiss VAT. Delivery charges will be clearly displayed when selected and included in the total cost.

ORDER CANCELLATION

We give a time frame of 12h to cancel your order after full payment has been made. Acceptance of your order and completion of the contract between you and TerraGemma will be completed after full payment has been made.

To cancel your contract you must notify us of your decision by email (info@terragemma.ch) using the subject heading ‘Cancellation’ and supplying your order number and address. 

DEFECTIVE AND DAMAGED ITEMS

All parcels must immediately be opened in the presence of the Courier upon receipt of the goods, to verify that the Goods are contained in the parcel are untampered with and undamaged. You acknowledge that if you fail to do this and subsequently find the Goods are not contained therein, or have been damaged during delivery, we may not be able to claim against the Courier. Accordingly, if you do fail to do this, you agree that you will be solely liable for any such loss or damage and shall waive, release and indemnify us from and against any claims relating thereto, to the fullest extent permitted by applicable law.

If you should receive an item that is defective, damaged or not what you ordered, please contact us by email (info@terragemma.ch) or fill in the contact form within 7 working days. We will help you resolve any issues as quickly as possible by replacing the item, once the faulty item has been returned to us by post. We will confirm the return address in writing, once you have contacted us about the fault.

REFUNDS AND EXCHANGES

In the unlikely event that you are unhappy with your order please don’t hesitate to contact us here.

TerraGemma gives a 3 business days window to refund or exchange any item from the date of dispatch.

In the case of a return/refund, the goods must be returned in perfect conditions, otherwise we will grant ourselves the right to refuse the return of the item.

Upon receipt of items, the Paypal account, credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). We will process your refund within 48 hours of receipt. Your credit card company may take 4-7 working days to credit your account.

GUARANTEE

We do not offer a guarantee for our products, we only exchange them or give you a refund if you are not happy with your order within the first 10 business days after the order has been placed. However, if your product breaks or has a problem during the first year, feel free to contact us at “info@terragemma.ch“, we will kindly repair it or see what we can do to satisfy your needs, but the transportation costs will be at you own expense.

DELIVERY

TerraGemma processes the purchase orders made by the user within three working days. All Products will be delivered directly to the user’s delivery address using La Poste Suisse. The delivery process might take up between 5 & 7 business days after the order confirmation date.

In case the Product has not arrived and the user has not been contacted, please contact us at the email address: info@terragemma.ch.

TerraGemma reserves the right to deliver different Products ordered in the same time separately.

TerraGemma reserves the right to reject any order. In such cases the payments made by the user will be returned to the credit card account within 30 days.

PROMOTIONAL SAMPLES

Product samples lent to you by TerraGemma for promotional material, editorial use, photography or any other reason will be charged for in full if not returned in perfect condition. Unless otherwise agreed in writing by us, samples must be returned to us within 7 working days from the day of receipt.

INTELLECTUAL PROPERTY

The entire content of this website, including all jewellery designs, photographs, logo, copyright, trademarks and other intellectual property rights it contains, including the use of the name TerraGemma is the sole property of TerraGemma. You may store, print and display the content supplied solely for your own personal use and you may draw the attention of others within your organisation to material posted on our site. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise. By using this service, you agree that you will not attempt to undermine the integrity of this website.

CHANGES TO TERMS & CONDITIONS

You can review the most current version of the Terms & Conditions at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

AGREEMENT

These terms and conditions set out the entire agreement between you and TerraGemma in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms and conditions are binding on us unless agreed by us in writing.

CONTACT INFORMATION

If you have any questions about these Terms & Conditions, please contact us at info@terragemma.ch.

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